Refund Policy Page

1. Consumer Rights

Under Swiss law (Art. 184 CO et seq.), you have statutory rights. Digital services must function as described and be free from defects

2. Eligibility Period

For digital products, refund requests must be made within 14 days of purchase if the product is defective or doesn't match its description.

3. Requirements for Refunds

• To be eligible for a refund:
• The product must be demonstrably defective
• You must provide proof of purchase
• The issue must be documented with details/screenshots

4.Non-Refundable Items

• Refunds are generally not available for:
• Digital products already accessed/downloaded
• Virtual currency or in-game purchases
• Promotional or bonus content
• Services already rendered

5. Request Procedure

• Contact our support team at support@swissmaxspiel.com with:
• Your account information
• Order number and date
• Detailed description of the issue
• Supporting evidence

6. Processing Time

Approved refunds will be processed within 14 business days to your original payment method.

7. Defective Products

• If you receive defective digital content, we will either:
• Provide a functional replacement
• Issue a full refund
• Offer equivalent compensation

8. Policy Updates

We may update this policy periodically. Continued use of our services constitutes acceptance of any changes.

9.Contact Information

For refund requests or questions:
SwissMaxSpiel GmbH
Bahnhofstrasse 54, 8001 Zürich
+41 44 567 89 00
support@swissmaxspiel.com